We offer the choice of monthly payment, at £5 per month, or a discounted annual rate of £50 per year. Before comparing our charges with other programs, remember that you are paying not just for the log book program, but also the backup and data security that comes with our online service. Our offline programs for PDA's, laptops and mobile phones are free to all customers (trial accounts included). We do not charge extra for product upgrades; new features are automatically available when you next log in and there is nothing to install on your computer.
Is it worth it?
Of course we think so! However, see our customer comments page for an independent opinion... Hundreds of pilots believe that we charge a fair or low price for the service we provide.
Do you support the iPhone?
Not yet, but we are working on it! See this page for more details.
Will it work with my browser?
PilotLog is designed and optimised for Internet Explorer version 6 and above. However, it is also fully tested on the latest versions of Firefox, Opera and Safari for Mac. The intent is that it will work on any browser - very old versions may struggle with layout, but the program should still be usable. If possible (i.e. if it's your computer we're talking about), it is recommended to upgrade to the latest browser version as this will bring security benefits as well as better compatibility.
Is it Mac/Linux compatible?
Yes. As PilotLog runs on an internet server, any Mac/Linux computer with internet access can use it in exactly the same way as a PC.
Can I log in without going to the PilotLog home page first?
Yes, just log in once, then add the log page to your favourites. The link will then take you directly to your log book, asking you to log in each time.
If using another computer, you can log in directly by typing 'www.pilotlog.co.uk/log' into the browser.
Do I have to be connected to the Internet?
Although PilotLog is an online system, we offer various offline programs which you can use to enter and edit flights while away from an internet connection. You don't get the full power of the online system, but it will allow you to keep your log up to date with a PDA or laptop.
Is my data secure?
Only you can view your log book. Without your user name and password, no-one else can access it.
Data is backed up by our third-party server operators, and also by MJICCS at a separate location on a regular basis. Additionally, you can download a complete copy of your log. With all three backups in place, the probability of losing your data is almost nil. See also our terms & conditions.
What if I accidentally delete some data?
We can restore old data from a backup - either your download or an MJICCS backup - on request.
What if I decide to cancel my membership?
During your free trial period, you do not need to do anything. We will send an e-mail as your trial is ending, reminding you that you need to subscribe to continue using the service. If you do not subscribe, then your account will be cancelled automatically. You do not agree to any payments during the trial period, so there is no agreement to cancel.
If you wish to cancel after subscribing, you can either contact us with your request, or simply cancel your subscription payments through PayPal. In either case, your account will be terminated and you will make no further payments (unless you owe outstanding amounts for additional services such as backup restoration). If you have paid an annual subscription, you may receive a partial refund in accordance with our terms & conditions.
Can you add a feature to the PilotLog program?
Please feel free to contact us with any suggestions. All requests will be considered, and implemented if thought to be both practical, and to the benefit of the majority of users.
Will PilotLog Offline work on my PDA?
PilotLog Offline will currently work on any PocketPC 2002 or 2003 PDA (including new high-resolution devices), Symbian UIQ phones (e.g. Sony-Ericsson P900) and PalmOS PDAs including the Treo phone. Please contact us if you have a requirement for a different version.