Frequently Asked Questions
We offer the choice of monthly payment, at £5 per month, or a discounted annual rate of £50 per year. Before comparing our charges with other programs, remember that you are paying not just for the log book program, but also the backup and data security that comes with our online service. Our offline programs for the iPhone, PDA's, laptops and mobile phones are free to all customers (trial accounts included). We do not charge extra for product upgrades; new features are automatically available when you next log in and there is nothing to install on your computer. We also pride ourselves on our prompt and personal customer service.
Is it worth it?
Of course we think so! However, see our customer comments page for an independent opinion... Hundreds of pilots believe that we charge a fair or low price for the service we provide.
Do you support the iPhone?
Yes! See this page for more details.
Can I view my whole log on the iPhone or a PDA?
You can view your log live online on a mobile, via www.pilotlog.co.uk/mini.php, although this is under development and does not support all the features of the full online log. You can view, add and edit flights (not sim duties).
Of course this is not ideal if you have a poor internet connection, or if you are overseas and paying roaming charges. However, developing a program for a small, low-power computer to store and process thousands of flights is a very different proposition to the offline program that typically works with fifty or so flights. We are considering it, but it will not be available in the short term... when we find a way of doing it well we will make it available.
You can also download a copy of your entire log as a spreadsheet. Again, this is perhaps not ideal on the iPhone but it may help. In PilotLog (online) choose Tools->Download Backup Log File. You can open the CSV file in any spreadsheet program (Excel, OpenOffice Calc, etc) and save it in your preferred format. If you have a suitable program on the iPhone you should be able to view it there. Be warned if you try this that you will see the point about handling large volumes of data on a mobile; it can be *very* slow to load and handle the spreadsheet if you have a large number of flights in your log. You may wish to break the backup file into several individual files of 500 or fewer flights if you try this.
Will it work with my browser?
PilotLog is designed and optimised for Internet Explorer version 6 and above. However, it is also fully tested on the latest versions of Firefox, Opera and Safari for Mac. The intent is that it will work on any browser - very old versions may struggle with layout, but the program should still be usable. If possible (i.e. if it's your computer we're talking about), it is recommended to upgrade to the latest browser version as this will bring security benefits as well as better compatibility.
Is it Mac/Linux compatible?
Yes. As PilotLog runs on an internet server, any Mac/Linux computer with internet access can use it in exactly the same way as a PC.
Can I log in without going to the PilotLog home page first?
Yes, just log in once, then add the log page to your favourites. The link will then take you directly to your log book, asking you to log in each time.
If using another computer, you can log in directly by typing 'www.pilotlog.co.uk/log' into the browser.
Do I have to be connected to the Internet?
Although PilotLog is an online system, we offer various offline programs which you can use to enter and edit flights while away from an internet connection. You don't get the full power of the online system, but it will allow you to keep your log up to date with a PDA or laptop.
Is my data secure?
Only you can view your log book. Without your user name and password, no-one else can access it.
Data is backed up by our third-party server operators, and also by MJICCS at a separate location on a regular basis. Additionally, you can download a complete copy of your log. With all three backups in place, the probability of losing your data is almost nil. See also our terms & conditions.
What if I accidentally delete some data?
We can restore old data from a backup - either your download or an MJICCS backup - on request.
What if I decide to cancel my membership?
During your free trial period, you do not need to do anything. We will send an e-mail as your trial is ending, reminding you that you need to subscribe to continue using the service. If you do not subscribe, then your account will be cancelled automatically. You do not agree to any payments during the trial period, so there is no agreement to cancel.
If you wish to cancel after subscribing, you can either contact us with your request, or simply cancel your subscription payments through PayPal. In either case, your account will be terminated and you will make no further payments (unless you owe outstanding amounts for additional services such as backup restoration). If you have paid an annual subscription, you may receive a partial refund in accordance with our terms & conditions.
Can you add a feature to the PilotLog program?
Please feel free to contact us with any suggestions. All requests will be considered, and implemented if thought to be both practical, and to the benefit of the majority of users.
Will PilotLog Offline work on my PDA?
PilotLog Offline will currently work on the iPhone, any Windows Mobile/PocketPC 2002 or later PDA (including new high-resolution devices), most mobile phones that support Java (e.g. downloaded games), Symbian UIQ phones (e.g. Sony-Ericsson P900) and PalmOS PDAs including the Treo phone. Please contact us if you have a requirement for a different version.